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Fine and Dispute (FPS)
Attention: This only applies to France.
Post-Parking Fee (FPS):
This is a parking-related fine. It is the fee applied if you exceed the paid parking duration or fail to pay for parking. The amount is set by each local authority.
The FPS must be paid within a specific timeframe, with a reduced rate if payment is made promptly (depending on the city’s policy). After this period, a letter from ANTAI will be sent to you by mail.
Mandatory Administrative Recourse (RAPO):
This procedure allows you to dispute an FPS. Before filing a legal appeal, you must go through this administrative process.
A RAPO must be submitted within three months following the notification of the payment notice.
1. RETRIEVE YOUR FULL FPS NUMBER
- Your FPS number is indicated on your fine in the following format: 21740012600017 11223344556677.
- Check that your fine lists our site as a method of payment or dispute. If in doubt, contact your city (town hall or parking service).
2. VISIT OUR SITE TO ENTER YOUR FPS
- To pay or dispute an FPS, visit the following link:
https://www.prestopark.com/fines/pay#/fine/new
- Select your city. If your city is not listed, it means it does not use our site for FPS payment or disputes.
- Once your city is selected, enter the last 14 digits of your FPS (in our example: 11223344556677).
3. VERIFY YOUR INFORMATION
- Ensure the fine applies to your vehicle and that the date of observation is accurate.
- If you are within the timeframe, a “Proceed to Payment” button will allow you to initiate the FPS payment process.
- If disputes are available for your city, a “File a Dispute” button will also be presented.
If you have exceeded the payment deadline, a banner will display the following message:
The deadline to pay online via PrestoPark has passed. You will receive an official payment notice by mail indicating the procedure to follow for settling this FPS.
The deadline to pay online via PrestoPark has passed. You will receive an official payment notice by mail indicating the procedure to follow for settling this FPS.
If the payment or dispute process for FPS fails, try using a different web browser. Cache issues may block some site functions.
Online Portal
The Online Portal allows you to submit a request for specific parking rights in your city directly through our website.
This service is only available for the city you selected during registration. If you have any doubts about the availability of this service for your municipality, we encourage you to contact the relevant municipal services.
This online portal provides access to special permits and rates based on the parking rights requested for your vehicle. For example, you can apply for resident rights or subscribe to a monthly pass for a specific zone.
To access the online portal, log in to your PrestoPark account at the following address:
https://www.prestopark.com/connexion. Once logged in, click on the “Online Portal” button located at the top of the page:
Please note that if this option does not appear, it means your city has not yet activated the service.
Once your parking rights request has been submitted, it will be forwarded to your city’s municipal services for processing in the following days. The processing time may vary depending on the procedures of each municipality.
If your request is approved, you will be granted parking rights for your vehicle for the duration defined by your city.
Mobile Payment
1. DOWNLOAD THE PRESTOPARK APP AND REGISTER
- The PrestoPark app is free and available on the App Store and Google Play.
- To create an account, select your country and parking city, then register your personal information, email address, and password.
2. SELECT A PARKING ZONE
- The app will display your registration city and available parking zones on a map. Click on the desired zone to park there.
- Enable geolocation to have your position displayed on the map and identify the nearest zone more easily.
3. ADD YOUR VEHICLE AND PAYMENT METHOD
- Register your license plate number to enable parking. Add a payment method to facilitate transactions.
4. SET THE PARKING DURATION
- After selecting a rate, choose the duration or end time of your parking session. The app will display the corresponding time and fee.
- You can also enable a parking expiration notification (e.g., 5 minutes before it ends).
5. CONFIRM YOUR TRANSACTION
- Once everything is set, start your parking session. If the rate allows, you can extend the duration or stop it at the nearest hourly interval.
6. VIEW YOUR HISTORY
- Your transactions are recorded and available the next day in your parking history. You can view them in detail via your browser to obtain a complete invoice.
Common Questions
When you receive a fine for your vehicle, the payment options available are indicated to you. If our services are mentioned, you can pay your FPS on our website.
To do this, please visit the following page: Pay my FPS
On this page, you must first select the city concerned by this FPS. Next, you can enter the last 12 digits of the FPS. Once your FPS is located by our site, you can pay it using the “Proceed to Payment” button (only possible if the payment deadline has not been exceeded).
When you receive a fine for your vehicle, the options for disputing it are indicated to you. If our services are mentioned, you can dispute your FPS on our website.
To do this, please visit the following page: Dispute my FPS
On this page, you must first select the city concerned by this FPS. Next, you can enter the last 12 digits of the FPS. Once your FPS is located by our site, you can dispute it using the “Submit a Dispute” button (only possible if the 3-month dispute period has not expired).
Parking conditions with a Mobility Inclusion Card (CMI) may vary from one municipality to another.
We recommend contacting your local town hall or the parking service in your city for precise and tailored information regarding your situation.
In this case, we recommend contacting the city associated with this rate (parking service or town hall) so they can provide you with the appropriate procedure to purchase this rate.
To obtain a subscription or a pass (e.g., monthly), your vehicle registration must be validated by your municipality.
However, each city has its own system. We recommend contacting your local town hall or the relevant parking service to get detailed and personalized information for your situation.
We offer a “Forgot Password?” option below the login screen to help you reset your password if you’ve forgotten it.
You will instantly receive an email allowing you to securely update your current password. Please note that this email might be in your spam folder.
You can find your parking in the “Mobile Payment” and “History” tabs.
Many parking tickets are only available the next day, as your transaction is pending processing by our payment provider.
If you parked in another city, please select that city using the search bar located at the bottom right of the page.
If you notice a difference in the usual price of your ticket, it may be due to the following reasons:
- The ticket price has changed: Your city can update the rate for a zone or parking area at any time. The price may increase or decrease depending on the period.
- The ticket duration is not the same: Check that the duration of your ticket matches what you intended. Sometimes, the ticket estimate may reflect a higher price range.
- The zone might not be correct: In many cities, there are different parking zones. Prices vary between these zones.
We currently use the 3D Secure V2 standard for all banking transactions and credit card registrations.
The 3D Secure V2 standard is a method of identity verification for online transactions made with credit or debit cards. It adds an extra layer of security for online purchases.
This helps reduce the risk of online fraud, as it becomes more difficult for fraudsters to steal additional authentication details alongside credit or debit card information.
In some cases, our payment provider may reject your credit card because this identity verification failed. If this happens, we recommend trying again a few hours later.
You can update your personal information in the “Preferences” and “Personal Information” tabs.
On the same page, you can also update your email address. Please note that this will require you to log in again on our website.
For refund requests, we recommend first contacting the city associated with the transaction.
As a service provider for your city, we do not have the authority to make decisions regarding these requests. However, we are available to provide additional details if your city requires them.
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